Coastal Getaway - Mollymook Accommodation

Terms and Conditions

Terms and Conditions

You are accepting our terms and conditions when you make and confirm this booking. Management reserves the right to cancel any booking made that does not comply with these conditions, any breaches of these conditions during your stay may result in the loss of your security bond and or immediate eviction.

Deposit

All bookings require a deposit to be paid to secure the booking, $200 of this is a NON refundable deposit.  The balance of your booking is payable 30 days prior to your arrival.

NB:  This is essential as keys will not be handed or left out without full payment made. By not paying in full within the allocated time may result in cancellation of your booking (refer to cancellations section).

Security Bond Requirements

A security bond of $500/ $1000 (depending on the property booked) is required to be paid as a pre-authorisation on the credit card used to make your booking. This will be required on the day of arrival.

The bond will be frozen by your issuing bank for the period of your stay and will automatically release as long as there are no arising issues during your stay. Once released, the funds will become available on your nominated credit card.

Security bond deductions are rare, however they do occur when a property is not left as instructed. When deductions do occur, LJ Hooker management will advise you on the details of the charges made and these will appear on your credit card statement.

Amendments

Date changes on existing bookings can be requested and will be at the direction of management. Deposits may be transferred to another booking provided the amendment is made at least 30 days prior to arrival and is subject to availability at the time.

Cancellation

In the event of cancellation your $200 Non Refundable deposit will be forfeited, but may be transferred to another booking/dates if requested 30 days prior to arrival.

The following conditions apply upon cancellation:

1. If the property is re-let for the total period, you will forfeit your $200 Non Refundable deposit & booking fees (including any STAYZ booking fees) will be deducted from the initial deposit with the rest released back to you.

2. If the property is NOT re-let for the total period there will be no refund of any monies paid.

Credit Cards

We accept payment via EFTPOS, Visa & MasterCard. We don’t accept Diners Club or AMEX.

If payments are made via EFTPOS, credit card details must be provided at time of arrival in order to process the required security bond.

Check-In

Check in is available from 2pm on the day of arrival. Please re-confirm with our office your final arrangements including arrival time. Please ensure all contact details are correct and you have provided valid credit card information which is recorded against your booking. Signed registration details are required to be completed on your arrival. If arriving out of hours, please ensure you contact our office to finalise your check - in.

Check Out

Check Out is 10am on the day of your departure. The premises must be vacated by 10am on departure date. A fee of $20 per hour will be applied for late checkouts unless previously arranged. A key return slot for early checkouts is located at the Property Management door of our office located at 114 Princes Hwy Ulladulla. The agent shall be entitled to charge the tenant for lost, damaged or unreturned keys. Please ensure all windows & doors are locked upon leaving (with exceptions to alternate instructions being found on the premises). If premises are not secured upon leaving you may be found liable for any damage or vandalism.

We ask that you leave your holiday home in reasonable condition

With all rubbish removed and placed in the red lid bin. Please ensure that rubbish is bagged. All recyclables must be placed in the yellow lid bin.

Please place all dirty dishes, cutlery and utensils in the dishwasher and turn it on

Please ensure all pots and pans are clean and placed back in cupboards

Please ensure you leave the BBQ clean and the grease tray empty

Furniture must be returned to the original position

Please make sure that all TVs, lights, heating and/or air conditioning is turned off

Please make sure that all windows and doors are closed and locked on your departure

If the above terms are not adhered to you may forfeit part or all of your security bond.

Cleaning

Premises are to be left in the same condition as found upon arrival and kept clean at all times.  A cleaning fee will be charged if this is not adhered to.  Tenants will be charged a fee for BBQ cleaning and for dishes left on the sink or dishwasher if not done.

Number of Guests

The number of guests must not exceed the number of persons shown on your confirmation and will be based on the maximum occupancy for each property. Any increase in guests staying must be agreed and confirmed by management in advance and may incur additional fees.

Movement of Items/Furniture

Movement of furniture or items may cause unnecessary damages to the items or the property itself and can cause excess cleaning time due to housekeeping inventory checks. Any damages caused to items, furniture or property or excess cleaning required will be deducted from your security bond.

Pets

Unless your property is stated as “Pet Friendly” strictly outside only, under NO circumstances are pets allowed at the property.  You may be charged for pest treatment/ carpet cleaning if your pet causes any damage.

Noise

We request that you respect all other neighbouring properties and keep noise at an appropriate level. When returning late at night please take care, especially when returning after 10pm.

Garbage

Is to be put into the red & yellow lid bins provided which shall be put out by the tenant on the street for collection on the applicable nights. (Your agent will advise you of the day rubbish is collected). The tenant will be charged for excess garbage bags or removal of rubbish by tradesperson if bins are not emptied on the advised day.

Breakages

All breakages must be paid for & reported to Agent upon event. Please leave the premises how you found it, do not move furniture etc. If you have unplugged anything including cables on TV, CD players etc. ensure on your departure you plug it back in.

No Party Policy

Excessive noise, parties and functions are not permitted as they can cause disruption to nearby residents and are not permitted by the landlords. It is on this basis that LJ Hooker and (property) has a strict No Party Policy. There is a minimum penalty of $250.00 if complaints are received from neighbouring residents.

If excessive noise, parties or functions have taken place, the total of your security bond will be forfeited and guests may be evicted immediately.

This property does not have the policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual ‘Schoolies’ period.

No Smoking

This property is strictly a non-smoking property. Smoking is not permitted inside the property or in common areas.

No responsibility:

The agent is not responsible for the tenant's effects left at the premises.

Bookings Are Made in Good Faith by The Agent:

But may be subject to any change or increase as may be notified by the owner prior to the commencement of the booking. The agent cannot accept responsibility for action taken by the owner outside our control. The agent cannot be held responsible should a property be sold and the booking cancelled.

Our Service

We want to assure you that we are 100% committed to you enjoying your stay with us.  If you require any additional services or need any more information please do not hesitate to contact us. We would love for you to place a glowing review about the property and my team on your original booking site and our Facebook page.

If for some reason our team does not perform to an acceptable level or you have any issues or notice any damages to the property, we ask that you report this within 24 hours of the 2pm check-in time. If you do not bring these issues to our attention we will be unable to offer any sort of refund.  Refunds will only be offered if the complaints are just and unable to be fixed.

We look forward to welcoming you. We hope that you enjoy your stay and book with us again

Telephone & Postal Bookings:

We accept no responsibility for misinterpretation of the property’s description.  All information is given in good faith.

Future Bookings:

If you would like to organise your next holiday, please do not hesitate to give us a call on (02) 44551000.

 

NOTE: A BREACH OF THESE CONDITIONS WILL PERMIT THE AGENCY TO IMMEDIATELY TERMINATE THE TENANCY WITHOUT REFUND OF TARIFF.