Guest Information

Your Stay With LJ Hooker Ulladulla

Frequently Asked Questions

You will be sent a pre-arrival email prior to your booking date.
Check in time is from 3pm. On your day of arrival, you will be sent an SMS, so make sure you’re in a phone friendly zone to receive your SMS key lock code, to be able to access your property. Departure time is 10am on the day of departure as shown on your booking.

To secure your booking, a deposit of 50% of the total rental plus a booking fee of $99 is to be paid upon booking. If a deposit is not paid by the due date, your booking is subject to cancellation.
The balance is due 30 days prior to arrival. Bookings made within 30 days of arrival must be paid in full at the time of the booking.
Payment methods available are via credit card (MasterCard and visa) please note payment made via credit card incurs a 1% surcharge.

You will receive a confirmation of your payment and invoices are issued by request to individuals and as a standard procedure for Corporate Bookings.
The key lockbox number will not be sent via SMS until full payment and a guest registration form has been completed, unless you have selected the online card saving option.

Cancellation of a booking must be received by us in writing. Bookings cancelled more than 60 days’ notice are subject to a cancellation fee of $200 and $99 booking fee, 30-60 days prior to arrival are subject to a cancellation fee of full deposit and booking fee. Bookings cancelled within 30 days prior to arrival will incur a NIL REFUND.

The cleaning & linen fee is charged at cost in addition to your booking. Please check the advert of your property to confirm if linen is provided. It will be charged as one fee; it is not separated into two.

Guests are requested to leave the property in a similar condition to how it was found on check-in. Garbage bins are provided with all properties. Please ensure that all garbage is removed from your holiday property and bins placed out on the kerb on collection day and put to the kerb on the day of departure. The ‘red lidded bin’ is for general rubbish (collected weekly) and the ‘yellow lidded bin’ is for recyclables (collected fortnightly) please refer to the information provided on the fridge at the property. If you are staying in a property and the bins are not put out on the designated bin night, or if excess rubbish is left at the property there will be a service fee for removal by a contractor. Any excess garbage should be taken to the local waste collection depot. At time of departure please ensure all lights/heating have been turned off. Please all furniture in its original position. Clean BBQ and empty drip tray for future guests. Dishwasher must be empty, and all crockery washed and put away. Fridge must be empty and cleaned out. Lock all windows and doors.

Please check to see if your selected property is provided with linen. Our managed properties are fully self-contained some of which exclude household linen. They are however equipped with blankets/doonas and pillows. You are required to bring sheets, towels, bath mats, hand towels, tea towels and pillowcases. There are some properties that provide linen if you would like to hire linen you can call Mollymook Linen Hire 0411 473 254.

All our properties have a No Smoking policy. The occupants will incur increased cleaning charges if anyone has been smoking inside the property and deodorising is required.

No pets are permitted unless the property is stated as being a ‘Pet-Friendly Property’. Damages and excessive cleaning caused by a pet/s will incur an extra charge to the booking guest. If animals are found at the premises of a non-pet friendly property, the tenancy will be terminated immediately, and extra cleaning charges will apply.
Guest of pet-friendly properties must clean up after the dog/s and dispose of all waste.

Please do not leave the BBQ gas bottle empty on departure. If it runs out while using it please take it to a swap and go service (found at most service stations) and purchase a full bottle, keep your receipt. Reimbursements will be made via direct deposit. Please note if you do not provide your receipt we will not be able to issue a refund.

An after-hours callout fee of $50 is payable on the spot if an employee is requested to be called out after business hours, for any reason where the occupant is at fault.
During business hours contact the office. After hours, please call a locksmith directly, please note you will be required to pay the locksmith at the time of his visit and NOT be reimbursed by LJ Hooker Ulladulla. Guests will be held responsible for any lost keys.

Any issues must be reported on arrival. Subject to the owner's approval arrangements may be made to rectify as soon as practical. On public holidays, weekends & after hours it may be difficult to get trades immediately. We will make every effort to minimise inconvenience however, partial refunds or discounts will not be given. In the event a major problem rendering the property uninhabitable we will make every effort to find alternative suitable accommodation for you. Report any maintenance issues and/or breakages on arrival to our office on 4455 1000 during business hours or in writing.

No. Parties and functions are strictly prohibited. Non adherence to this policy may result in termination of rental and loss of monies paid.
Should you have any further questions please don’t hesitate in contacting us.

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Best agency on the Coast. They are professional, responsive, and incredibly helpful. Would not use anyone else!

Sue-Anne O’Rourke (owner)

The team at LJ Hooker Ulladulla have always been very helpful and responsive and well able to sort out any issues as they arise. They are very well connected into the local community and able to source great tradespeople and other local information as required. Would highly recommend them as if you require assistance with buying, selling, or finding an agent to manage your rental property.

Joanne Lum (owner)

A couple of very good experiences now booking holiday accommodation, very helpful, flexible and have some wonderful properties in the area.

Lazy Adventures (Guest)

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